Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business.
Clarabridge offers three core solutions: Clarabridge Social, Clararidge Survey and Clarabridge Speech. Combined, these solutions enable you to garner important customer sentiment and intention from all your touch-points.
Clarabridge takes data from a range of sources, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and more. The app then uses Natural Language Processing (NLP) technology that incorporates text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection, to translate and derive meaning from the customer data you have gathered.
Clarabridge Social integrates with all popular social media platforms and social media management software. You can use Clarabridge Survey to create and decipher customer feedback forms, while Clarabridge Speech provides speech analysis to interpret your customer’s voice. Clarabridge uses its customer experience analysis to drive business results across your company. The app pushes the data to the right people in your organization and makes it easy to interpret with dashboards, reports and alerts.
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