Preact is a customer success solution that lets businesses learn how their customers behave. This then will enable them to improve their team and make them better at selling, supporting and renewing accounts.
This cloud-based customer success service works by finding opportunities and revenues in your existing customer base. And instead of focusing on prospective customers like sales and marketing systems do, Preact analyzes existing users for account retention, upgrade, upsell and conversion opportunities and risks.
Preact utilizes behavioral science, machine learning and big-data analytics to perform various functions. These include collecting information automatically from all your customer information systems, capturing how web-based and mobile products are being used by customers, analyzing data for trends and patterns.
This tool is also capable of predicting which customers will renew, expand or cancel their usage of your product, providing feedback to product and marketing teams on how people are using your product and presenting clear insights to your customer teams.
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